Lost or stolen VISA credit card or Falcon fraud prevention call? Click here.

Lost or stolen VISA ATM/Debit card or Falcon fraud prevention call? (See below)


To report a lost or stolen VISA ATM/Check (“debit”) card:
Call 205-348-5944 or 888-817-2002 during Alabama Credit Union's business hours. If the credit union is closed, call 800-754-4128 to report your lost or stolen VISA ATM/Debit card. In most cases, your VISA ATM/Debit card will be blocked immediately, thereby preventing any additional charges from posting to your account. Best practice: Make a photocopy of all of the information in your wallet, and keep it in an easily accessible safe place. Be sure to photocopy the back sides of cards — they often contain information for reporting lost or stolen cards, or resolving disputed transactions.

Received a call about possible fraudulent card activity from Falcon?
We use the Falcon security system to verify transactions on your VISA ATM/Debit card when the transaction appears fraudulent in any way, based on generic patterns of activity for transactions which were determined to be fraudulent. If you receive a call from Falcon, you may choose to call them back instead of responding immediately to their verification questions. If you wish to phone Falcon, please call them at (800) 338-8901.

 









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