Current Scam Alert:
Please beware of scammers impersonating Alabama Credit Union and urging you to provide your online banking login, card number, and other financial information. Scammers may use automated dialing software to set up robocalls and are able to change their caller ID to what may seem like a local call.
At Alabama Credit Union, keeping your financial information secure is a top priority. Alabama CU will never call you to request your personal or financial information. If someone calls and requests this information, immediately hang up and contact us directly at 888.817.2002
Contact Us
Lost or Stolen Card?
Report your Debit or Credit MasterCard® as lost or stolen by calling the applicable phone number to the right.
In most cases, after reporting the card as stolen your card will be blocked immediately, thereby preventing any additional charges from posting to your account.
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Best practice: Make a photocopy of all of the information in your wallet, and keep it in an easily accessible safe place. Be sure to photocopy the back sides of cards — they often contain information for reporting lost or stolen cards, or resolving disputed transactions.
EnFact Alerts
Alabama Credit Union offers an alert system to help make members aware of when potentially fraudulent activity has taken place on their debit and credit cards. This service can send you a combination of email, text, and phone call communications letting you know that suspicious activity has been spotted on your account.
Once a potentially fraudulent transaction is detected on your card, we will place a temporary block on it, preventing further transactions. You must respond to one of these attempts to reach you with a “fraud” or “no fraud” response for the card block to be lifted.
Contact us to report fraud or to verify an Enfact Alert. We've got your back.
Debit Cards
To report fraud on your Alabama Credit Union debit card, please call our EnFact fraud department at 1-833-448-0028.
To verify an EnFact Alert, please call 1-833-735-1897 for debit cards.
Credit Cards
To report fraud on your Alabama Credit Union credit card, please call our EnFact fraud department at 1-888-999-0173.
To verify an EnFact Alert, please call 1-833-763-2014 for credit cards.
Keep Your Financial Information Secure
Online banking offers convenience, but it's essential to prioritize security. Follow these best practices for a safe and secure online banking experience.
Best Practices for Safe Online Banking:
- Don't provide financial information including your account number, card information, or online banking login to an unverified caller, text message, or email.
- Avoid sharing your screen or providing remote access to your phone or computer.
- Be suspicious of pop-up alerts regarding your computer. Avoid clicking on links and don't respond to a phone call request.
- Keep your technology up to date on computers and mobile devices, You can also download antivirus software.
- Use strong passcodes. Avoid using your personal information as a passcode, user ID, or card PIN.
- Secure your smartphone by locking your screen. Secure options include using biometrics such as your fingerprint or face.
- Don't access your accounts over unsecured wireless networks.
- Review your account transactions daily via online banking or our mobile app to ensure there is no fraudulent activity.
- Notify us immediately if you see an unauthorized transaction on your Alabama CU account.
- Submit a travel notice when traveling so that your transactions are not flagged as fraudulent.